Nissan Murano: Symptom Diagnosis / Normal Operating Condition
Nissan Murano (Z52) 2015-2024 Service Manual / Driver Information & Multimedia / Audio, Visual & Navigation System :: Telematics System / Symptom Diagnosis / Normal Operating Condition
NOTE:
For Telematics system operation detail information, refer to Navigation system Owner's Manual.
| Symptom | Possible cause | Possible solution |
|---|---|---|
| The system cannot connect to the NissanConnect Data Center. | A subscription for the NissanConnect service has not been established. | Sign up for a subscription to the NissanConnect service. For details about subscriptions, contact an NISSAN dealer or visit the NissanConnect Data Center website. |
| The user ID and password are not entered. | Enter the user ID and password. | |
| The communication line is busy. | Try again after a short period of time. | |
| The Nissan Murano vehicle is in a location where reception is difficult. | When the vehicle moves to an area where radio waves can be transmitted sufficiently, communication will be restored. When the icon on the display shows that the Nissan Murano vehicle is inside the communication area, the system can be used. | |
| TCU reception is insufficient. | When the Nissan Murano vehicle moves to an area where radio waves can be transmitted sufficiently, communication will be restored. When the icon on the display shows that the Nissan Murano vehicle is inside the communication area, the system can be used. | |
| Some of the items that are displayed on the menu screen cannot be selected. | The Nissan Murano vehicle is being driven and some menu items are disabled. | The vehicle is being driven. Stop the vehicle in a safe location and apply the parking brake before operating the functions. |
| Some parts of the screen are not displayed | Operate the system after stopping the Nissan Murano vehicle in a safe location and applying the parking brake. | |
| The system does not announce information. | The volume level is set to the minimum. | Adjust the volume level by operating the VOL switches located on the control panel or on the steering switch while the system is announcing information. |
Telematics System
Symptom Table
TELEMATICS SYSTEM Symptom
Display
icon Error message Possible cause
Telematics operation
not available.
—
Telematics unit is not connected...
Other information:
Nissan Murano (Z52) 2015-2024 Service Manual: B242a Clsr Condition
DTC Description DTC DETECTION LOGIC DTC No. CONSULT screen items (Trouble diagnosis content) DTC detecting condition B242A-01 CLSR CONDITION (Closure condition) Diagnosis condition All times Signal (terminal) Open switch signal, close switch signal (automatic back door control module connector terminal: 5, 11) Threshold Automatic back door control module detects open switch and close switch ON, when the back door closure motor starts to operate...
Nissan Murano (Z52) 2015-2024 Owners Manual: System maintenance
The lane camera unit for the LDW system is located above the inside mirror. To keep the proper operation of the LDW system and prevent a system malfunction, be sure to observe the following: Always keep the windshield clean. Do not attach a sticker (including transparent material) or install an accessory near the camera unit...
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Luggage hooks
When securing items using luggage hooks located on the back of the seat or side finisher do not apply a load over more than 6.5 lbs. (29 N) to a single hook.
The luggage hooks that are located on the floor should have loads less than 110 lbs. (490 N) to a single hook.
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