Nissan Murano: Symptom Diagnosis / Normal Operating Condition
Nissan Murano (Z52) 2015-2024 Service Manual / Driver Information & Multimedia / Audio, Visual & Navigation System :: Telematics System / Symptom Diagnosis / Normal Operating Condition
NOTE:
For Telematics system operation detail information, refer to Navigation system Owner's Manual.
| Symptom | Possible cause | Possible solution |
|---|---|---|
| The system cannot connect to the NissanConnect Data Center. | A subscription for the NissanConnect service has not been established. | Sign up for a subscription to the NissanConnect service. For details about subscriptions, contact an NISSAN dealer or visit the NissanConnect Data Center website. |
| The user ID and password are not entered. | Enter the user ID and password. | |
| The communication line is busy. | Try again after a short period of time. | |
| The Nissan Murano vehicle is in a location where reception is difficult. | When the vehicle moves to an area where radio waves can be transmitted sufficiently, communication will be restored. When the icon on the display shows that the Nissan Murano vehicle is inside the communication area, the system can be used. | |
| TCU reception is insufficient. | When the Nissan Murano vehicle moves to an area where radio waves can be transmitted sufficiently, communication will be restored. When the icon on the display shows that the Nissan Murano vehicle is inside the communication area, the system can be used. | |
| Some of the items that are displayed on the menu screen cannot be selected. | The Nissan Murano vehicle is being driven and some menu items are disabled. | The vehicle is being driven. Stop the vehicle in a safe location and apply the parking brake before operating the functions. |
| Some parts of the screen are not displayed | Operate the system after stopping the Nissan Murano vehicle in a safe location and applying the parking brake. | |
| The system does not announce information. | The volume level is set to the minimum. | Adjust the volume level by operating the VOL switches located on the control panel or on the steering switch while the system is announcing information. |
Telematics System
Symptom Table
TELEMATICS SYSTEM Symptom
Display
icon Error message Possible cause
Telematics operation
not available.
—
Telematics unit is not connected...
Other information:
Nissan Murano (Z52) 2015-2024 Owners Manual: Tongue load
When using a weight carrying or a weight distributing hitch, keep the tongue load between 10 - 15% of the total trailer load or use the trailer tongue load specified by the trailer manufacturer. The tongue load must be within the maximum tongue load limits shown in the following “Towing Load/Specification” chart...
Nissan Murano (Z52) 2015-2024 Service Manual: L Terminal Circuit (short)
Diagnosis Procedure CHECK “L” TERMINAL CIRCUIT (SHORT) Ignition switch OFF. Disconnect generator connector. Ignition switch ON. Does charge warning lamp illuminate? YES>> GO TO 2. NO>> Refer to Work Flow (With 165-DSS-5000P), or (Without 165-DSS-5000P)...
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Luggage hooks
When securing items using luggage hooks located on the back of the seat or side finisher do not apply a load over more than 6.5 lbs. (29 N) to a single hook.
The luggage hooks that are located on the floor should have loads less than 110 lbs. (490 N) to a single hook.
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