Nissan Murano: Symptom Diagnosis / Telematics System

Telematics operation

Perform self-diagnosis with CONSULT.

Check ON/OFF status of TCU using the data monitor of CONSULT.

Check Cellular Strength using Data Monitor in CONSULT. Verify with SiriusXM that account is active.

Verify with SiriusXM that account is active.

Refer to NissanConnect Owner’s Manual.

• Replace TCU if it is ON, Cellular Strength is GOOD or MARGINAL, and SiriusXM confirms that account is active.

  Refer to Removal and Installation.

• Turn it ON again if it is OFF and disconnect and re connect antenna. Replace TCU if ON is switched to OFF Cellular Strength is GOOD or MARGINAL, and SiriusXM confirms that account is active.

  Refer to Removal and Installation.

• Help customer enroll in services if TCU is ON, Cellular Strength is GOOD or MARGINAL, and SiriusXM confirms that account is not active. Refer to NissanConnect Owner’s Manual.

• Use data monitor in CONSULT to confirm Cellular Strength. Verify with SiriusXM that account is active. Refer to NissanConnect Owner’s Manual.

• Replace TCU if Cellular Strength is GOOD or MARGINAL, and SiriusXM confirms that account is active. Refer to Removal and Installation.

• Use a cellular phone to check reception. Replace TEL antenna if Cellular Strength is LOW, SiriusXM confirms that account is active, and cellular phone has GOOD reception.

  • For TEL antenna replacement, refer to Removal and Installation.

• If the service is not available, move the Nissan Murano vehicle to a location where service is available and perform the operation again.

• Use data monitor in CONSULT to check Cellular Strength. Verify with SiriusXM that account is active. Refer to NissanConnect Owner’s Manual.

• If cellular reception is GOOD or MARGINAL and SiriusXM confirms that account is active, there may be a cause at the NissanConnect Data Center. Check connection after a short period of time. If there is no problem at the NissanConnect Data Center, replace TCU or TEL antenna.

  • Replace TCU if Cellular Strength is GOOD or MARGINAL, and SiriusXM confirms that account is active. Refer to Removal and Installation.

  • Use a cellular phone to check reception. Replace TEL antenna if Cellular Strength is LOW, SiriusXM confirms that account is active, and cellular phone has GOOD reception. For TEL antenna replacement, refer to Removal and Installation.

  • If the service is not available, move the Nissan Murano vehicle to a location where service is available and perform the operation again.

• If it is NG, check connection again after a short period of time.

• Check input of user ID and password from the navigation setting screen and verify with SiriusXM that account is active. Refer to NissanConnect Owner’s Manual. If malfunction such as input or no memory despite input is detected and SiriusXM confirms that account is active, replace AV control unit. Refer to Removal and Installation.

• Check connection after a short period of time and verify with SiriusXM that account is active. Refer to NissanConnect Owner’s Manual.

Replace TCU if it is frequently displayed and SiriusXM confirms that account is active.

• There may be a cause at the NissanConnect Data Center. Check connection after a short period of time. If there is no problem at the NissanConnect Data Center, use data monitor in CONSULT to check Cellular Strength. Verify with SiriusXM that account is active. Refer to NissanConnect Owner’s Manual.

• If cellular reception is GOOD or MARGINAL and SiriusXM confirms that account is active, there may be a cause at the NissanConnect Data Center. Check connection after a short period of time. If there is no problem at the NissanConnect Data Center, replace TCU or TEL antenna.

  • Replace TCU if Cellular Strength is GOOD or MARGINAL, and SiriusXM confirms that account is active. Refer to Removal and Installation.

  • Use a cellular phone to check reception. Replace TEL antenna if Cellular Strength is LOW, SiriusXM confirms that account is active, and cellular phone has GOOD reception. For TEL antenna replacement, refer to Removal and Installation.

  • If the service is not available, move the Nissan Murano vehicle to the position where service is available and perform the operation again.