Other information:
Work Flow
OVERALL SEQUENCEDETAILED FLOWINTERVIEW THE CUSTOMER FOR THE SYMPTOM
Interview the customer for the symptom (the condition and the environment when the incident/malfunction occurs).
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GO TO 2.
CHECK SYMPTOM
Check the symptom from the customer information...
Work Flow
OVERALL SEQUENCEDETAILED FLOWGET INFORMATION FOR SYMPTOM
Get detailed information from the customer about the symptom (the condition and the environment when the incident/malfunction occurs).
Check operation condition of the function that is malfunctioning...