Nissan Murano: Door & Lock :: Symptom Diagnosis / Door Does Not Lock/unlock with Intelligent Key

Nissan Murano (Z52) 2015-2024 Service Manual / Body Exterior, Doors, Roof & Vehicle Security / Door & Lock :: Symptom Diagnosis / Door Does Not Lock/unlock with Intelligent Key

Diagnosis Procedure

All doors do not lock/unlock using Intelligent Key button.

NOTE:

Before starting diagnosis check that vehicle condition is as shown in “Conditions of Nissan Murano vehicle”, and check each symptom.

SYMPTOM TABLE (BOTH INTELLIGENT KEYS HAVE THE SAME SYMPTOMS)


Door lock operation (remote keyless entry)	Door lock operation (request switch) or back door open operation (opener switch of back door panel)	Engine started with ignition switch operation (registered Intelligent Key is within the detection area of inside key antenna)	Engine started with ignition switch operation (registered Intelligent Key placed next to ignition switch)
NG	OK	OK	OK

CONDITIONS OF VEHICLE (OPERATING CONDITIONS)

Registered Intelligent Key is within the detection area of remote keyless entry receiver.

DIAGNOSIS PROCEDURE

Refer to Diagnosis Procedure.

CHECK INTELLIGENT KEY SYSTEM SYMPTOM TABLE

Check Intelligent Key system symptom table.

Refer to Diagnosis Procedure.

GO TO 2.

CHECK INTELLIGENT KEY OUTPUT SIGNAL

Use SIGNAL TECH II to check Intelligent Key output signal. For the inspection method and how to use SIGNAL TECH II, refer to “NISSAN/INFINITI SIGNAL TECH II USER GUIDE”.

Is the inspection result normal?

YES>>

Replace BCM. Refer to Removal and Installation.

NO>>

Replace Intelligent Key.

Intelligent Key System All Functions Cannot Operate (all Keys)

Diagnosis Procedure Intelligent Key system all functions cannot operate (door lock and engine start).SYMPTOM TABLE (BOTH INTELLIGENT KEYS HAVE THE SAME SYMPTOMS) Door lock operation (remote keyless entry) Door lock operation (request switch) or back door open operation (opener switch of back door panel) Engine started with ignition switch operation (registered Intelligent Key is within the detection area of inside key antenna) Engine started with ignition switch operation (registered Intelligent Key placed next to ignition switch) NG NG No start No start CONDITIONS OF VEHICLE (OPERATING CONDITIONS)“ENGINE START BY I-KEY” setting in “Work support” mode of “BCM(INTELLIGENT KEY)” is ON...

Door Does Not Lock/unlock with Door Request Switch and Intelligent Key

Diagnosis Procedure All doors do not lock/unlock using door request switch or back door does not open using back door opener request switch or Intelligent Key button...

Other information:

Nissan Murano (Z52) 2015-2024 Owners Manual: LATCH lower anchor

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Nissan Murano (Z52) 2015-2024 Service Manual: Automatic Back Door Control Module

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