Nissan Murano: Symptom Diagnosis / Audio System

Nissan Murano (Z52) 2015-2024 Service Manual / Driver Information & Multimedia / Audio, Visual & Navigation System :: Display Audio System - With 8" Color Display / Symptom Diagnosis / Audio System

Symptom Table

RELATED TO AUDIO

Symptoms Check items Probable malfunction location
The disk cannot be removed. Audio unit

Malfunction in audio unit.

Refer to On Board Diagnosis Function.
No sound comes out or the level of the sound is low. No sound from all speakers.

  • Speaker circuit shorted to ground.

    Refer to Wiring Diagram.

  • Audio unit power supply and ground circuits malfunction.

    Refer to Diagnosis Procedure.
Only a certain speaker (instrument panel tweeter LH, instrument panel tweeter RH, front door speaker LH, front door speaker RH, rear door speaker LH, rear door speaker RH) does not output sound.

  • Poor connector connection of speaker.

  • Sound signal circuit malfunction between audio unit and speaker.

    Refer to:

    • DTC Diagnosis Procedure or DTC Diagnosis Procedure (instrument panel tweeter).

    • DTC Diagnosis Procedure or DTC Diagnosis Procedure (front door speaker).

    • DTC Diagnosis Procedure or DTC Diagnosis Procedure (rear door speaker).

  • Malfunction in speaker.

    Refer to:

    • Removal and Installation (instrument panel tweeter).

    • Removal and Installation (front door speaker).

    • Removal and Installation (rear door speaker).

  • Malfunction in audio unit.

    Refer to On Board Diagnosis Function.
Noise is mixed with audio. Noise comes out from all speakers.

Malfunction in audio unit.

Refer to On Board Diagnosis Function.
Noise comes out only from a certain speaker (instrument panel tweeter LH, instrument panel tweeter RH, front door speaker LH, front door speaker RH, rear door speaker LH, rear door speaker RH).

  • Poor connector connection of speaker.

  • Sound signal circuit malfunction between audio unit and speaker.

    Refer to:

    • DTC Diagnosis Procedure or DTC Diagnosis Procedure (instrument panel tweeter).

    • DTC Diagnosis Procedure or DTC Diagnosis Procedure (front door speaker).

    • DTC Diagnosis Procedure or DTC Diagnosis Procedure (rear door speaker).

  • Malfunction in speaker.

  • Poor Installation of speaker (e.g. backlash and looseness).

    Refer to:

    • Removal and Installation (instrument panel tweeter).

    • Removal and Installation (front door speaker).

    • Removal and Installation (rear door speaker).

  • Malfunction in audio unit.

    Refer to On Board Diagnosis Function.
Noise is mixed with radio only (when the Nissan Murano vehicle hits a bump or while driving over bad roads)

Poor connector connection of antenna or antenna feeder.

Refer to Antenna and Antenna Feeder.
No radio reception or poor reception.

  • Other audio sounds are normal.

  • Any radio station cannot be received or poor reception is caused even after moving to a service area with good reception (e.g. a place with clear view and no obstacles generating external noises).

  • Antenna amp. ON signal circuit malfunction.

    Refer to DTC Diagnosis Procedure.

  • Poor connector connection of antenna or antenna feeder.

    Refer to Antenna and Antenna Feeder.
No satellite radio reception.

There is malfunction in the CONSULT self diagnosis result.

Refer to CONSULT Function.

  • Malfunction in antenna, antenna feeder or audio unit. Perform DTC diagnosis.

    Refer to DTC Diagnosis Procedure.

  • Poor continuity in antenna feeder.

  • Poor connector connection of antenna or antenna feeder.

    Refer to Antenna and Antenna Feeder.

There is no malfunction in the CONSULT self diagnosis result.

Refer to CONSULT Function.

  • Poor continuity in antenna feeder.

  • Poor connector connection of antenna or antenna feeder.

  • Loose satellite radio antenna mounting nut.

    Refer to Antenna and Antenna Feeder.
Buzz/rattle sound from speaker The majority of buzz/rattle sounds are not indicative of an issue with the speaker, usually something nearby the speaker is causing the buzz/rattle. Refer to "SQUEAK AND RATTLE TROUBLE DIAGNOSIS" in the appropriate interior trim section.

RELATED TO HANDS-FREE PHONE

  • Before performing diagnosis, confirm that the cellular phone being used by the customer is compatible with the Nissan Murano vehicle.

  • It is possible that a malfunction is occurring due to a version change of the phone even though the phone is a compatible type. This can be confirmed by changing the cellular phone to another compatible type, and check that it operates normally. It is important to determine whether the cause of the malfunction is the Nissan Murano vehicle or the cellular phone.

Check Compatibility

  1. Make sure the customer’s Bluetooth® related concern is understood.

  2. Verify the customer’s concern.

    NOTE:

    The customer’s phone may be required, depending upon their concern.

  3. Write down the customer’s phone brand, model and service provider.

    NOTE:

    It is necessary to know the service provider. On occasion, a given phone may be on the approved list with one provider, but may not be on the approved list with other providers.

  4. Go to “www.nissanusa.com/bluetooth/”.

    1. Using the website’s search engine, find out if the customer’s phone is on the approved list.

    2. If the customer’s phone is NOT on the approved list:

      Stop diagnosis here. The customer needs to obtain a Bluetooth® phone that is on the approved list before any further action.

    3. If the feature related to the customer’s concern shows as “N” (not compatible):

      Stop diagnosis here. If the customer still wants the feature to function, they will need to get an approved phone showing the feature as “Y” (compatible) in the “Basic Features”.

    4. If the feature related to the customer’s concern shows as “Y” (compatible):

      Perform diagnosis as per the following table.

Symptoms Check items Probable malfunction location
Does not recognize cellular phone connection (no connection is displayed on the display screen).

  • Use Enhanced Multi-Media Interface Tester (EMMIT) J-51922 to test Bluetooth® functionality. Refer to the EMMIT user guide for additional information.

  • Repeat the registration of cellular phone.

  • Customer’s phone

  • Malfunction in audio unit.

Replace audio unit. Refer to Removal and Installation.
Hands-free phone cannot be established.

  • Hands-free phone operation can be made, but the communication cannot be established.

  • Hands-free phone operation can be performed, however, voice between each other cannot be heard during the conversation.

Malfunction in audio unit.

Replace audio unit. Refer to Removal and Installation.
The other party’s voice cannot be heard by hands-free phone. Check the “microphone speaker” in Inspection & Adjustment Mode if sound is heard.
Originating sound is not heard by the other party with hands-free phone communication. Sound operation function is normal.
Sound operation function does not work.

Microphone signal circuit malfunction.

Refer to DTC Diagnosis Procedure.
The system cannot be operated.

  • The voice recognition can be controlled.

  • Steering switches , , and work, but does not work.

Steering switch malfunction.

Replace steering switch. Refer to Removal and Installation.
Steering switches , , , and do not work.

Steering switch signal circuit malfunction.

Refer to Diagnosis Procedure.
All steering switches do not work.

Steering switch ground circuit malfunction.

Refer to Diagnosis Procedure.

RELATED TO USB

Symptoms Check items Probable malfunction location
iPod or USB memory cannot be recognized. Use Enhanced Multi-Media Interface Tester (EMMIT) J-51922 to test USB functionality. Refer to the EMMIT user guide for additional information.

  • iPod or USB memory

  • USB harness malfunction.

  • USB connector malfunction.

RELATED TO AUX JACK

Symptoms Check items Probable malfunction location
No voice sound is heard when AUX mode is selected. Use Enhanced Multi-Media Interface Tester (EMMIT) J-51922 to test AUX jack functionality. Refer to the EMMIT user guide for additional information.

  • Auxiliary device

  • AUX sound signal circuit.

    Symptom Diagnosis

    ..

    Normal Operating Condition

    Description RELATED TO NOISEThe majority of the audio concerns are the result of outside causes (bad CD, electromagnetic interference, etc.).The following noise results from variations in field strength, such as fading noise and multi-path noise, or external noise from trains and other sources...

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