Nissan Murano: Basic Inspection / Diagnosis and Repair Work Flow
DETAILED FLOW
INTERVIEW THE CUSTOMER
Clarify customer concerns before inspection. First of all, perform an interview utilizing Diagnostic Work Sheet and reproduce the symptom as well as fully understand it. Ask customer about his/her concerns carefully. Check symptoms by driving Nissan Murano vehicle with customer, if necessary.
CAUTION:
Customers are not professional. Never guess easily like “maybe the customer means that...,” or “ maybe the customer mentions this symptom”.
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GO TO 2.
CHECK SYMPTOM
Reproduce the symptom that is indicated by the customer, based on the information from the customer obtained in the interview. Also check that the symptom is not caused by fail-safe mode. Refer to Fail-Safe.
CAUTION:
When the symptom is caused by normal operation, fully inspect each portion and obtain the understanding of customer that the symptom is not caused by a malfunction.
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GO TO 3.
PERFORM SELF DIAGNOSTIC RESULT
CONSULT
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Ignition switch OFF → ON.
CAUTION:
Be sure to wait of 10 seconds after ignition switch OFF or ON.
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Select “Self Diagnostic Result” mode of “ABS”.
Is DTC detected?
YES>>Record or print Self Diagnostic Results and Freeze Frame Data (FFD). GO TO 4.
NO>>GO TO 6.
RECHECK THE SYMPTOM
CONSULT
-
Erase the memory of “Self Diagnostic Result” mode of “ABS”.
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Ignition switch OFF → ON → OFF.
CAUTION:
Be sure to wait of 10 seconds after ignition switch OFF or ON.
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Perform DTC confirmation procedures for the malfunctioning system.
NOTE:
If some DTCs are detected at the some time, determine the order for performing the diagnosis based on DTC Inspection Priority Chart.
Is DTC detected?
YES>>GO TO 5.
NO>>Check harness and connectors based on the information obtained in the interview. Refer to Intermittent Incident.
REPAIR OR REPLACE MALFUNCTIONING COMPONENT
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Repair or replace malfunctioning components.
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Reconnect component or connector after repairing or replacing.
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When DTC is detected, erase the memory of “Self Diagnostic Result” mode of “ABS”.
CAUTION:
-
Ignition switch OFF → ON → OFF after erasing Self Diagnostic Result.
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Be sure to wait of 10 seconds after ignition switch OFF or ON.
-
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GO TO 7.
IDENTIFY MALFUNCTIONING SYSTEM BY SYMPTOM DIAGNOSIS
Identify malfunctioning system based on symptom diagnosis and perform inspection.
Can the malfunctioning system be identified?
YES>>GO TO 7.
NO>>Check harness and connectors based on the information obtained in the interview. Refer to Intermittent Incident.
FINAL CHECK
CONSULT
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Select “Data Monitor” mode of “ABS”.
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Check the reference values. Refer to Values on the Diagnosis Tool.
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Recheck the symptom and check that the symptom is not reproduced on the same conditions.
Is the symptom reproduced?
YES>>GO TO 3.
NO>>Inspection End.
DESCRIPTION
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In general, customers have their own criteria for a problem. Therefore, it is important to understand the symptom and status well enough by asking the customer about his/her concerns carefully. To systemize all the information for the diagnosis, prepare the interview sheet referring to the interview points.
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In some cases, multiple conditions that appear simultaneously may cause a DTC to be detected.
INTERVIEW SHEET SAMPLE
| Interview sheet | |||||
|---|---|---|---|---|---|
| Customer name | MR/MS | Registration number | Initial year registration | ||
| Nissan Murano Vehicle type | VIN | ||||
| Storage date | Engine/traction Motor | Mileage | km (Mile) | ||
| Symptom | □ Does not operate ( ) function | ||||
|
□ Warning lamp turns ON. □ |
|||||
| □ Noise (Location: ) □ Vibration (Location: ) | |||||
| □ Other ( ) | |||||
| First occurrence | □ Recently □ Other ( ) | ||||
| Frequency of occurrence | □ Always □ Under a certain conditions of □ Sometimes ( time(s)/day) | ||||
| Climate conditions | □ Irrelevant | ||||
| Weather | □ Fine □ Cloud □ Rain □Snow □ Others ( ) | ||||
| Temperature | □ Hot □Warm □ Cool □ Cold □ Temperature [Approx. °C (°F)] | ||||
| Relative humidity | □ High □ Moderate □ Low | ||||
| Road conditions | □ Ordinary road □ Highway □ Mountainous road (uphill or downhill) □ Rough road | ||||
| Operating condition, etc. |
□ Irrelevant □ When engine/traction motor starts □ During idling □ During driving □ During acceleration □ At constant speed driving □ During deceleration □ Immediately before stop [Nissan Murano Vehicle speed: Approx. km/h (MPH)] □ During cornering (right curve or left curve) □ When steering wheel is steered (to right or to left) |
||||
| Other conditions | VDC OFF switch operation | □ Yes □ No | |||
|
Use of other functions (ex. ICC) |
□ Yes □ No ( ) | ||||
| Presence of non-genuine parts installation | □ Yes □ No ( ) | ||||
|
Memo |
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Additional Service When Replacing Abs Actuator and Electric Unit (control Unit)
Description
When replacing the ABS actuator and electric unit (control unit), perform configuration of the ABS actuator and electric unit (control unit)...
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Vehicle security system
Your vehicle has two types of security systems:
Vehicle security system NISSAN Vehicle Immobilizer SystemThe vehicle security system provides visual and audible alarm signals if someone opens the doors, liftgate or the hood when the system is armed. It is not, however, a motion detection type system that activates when a vehicle is moved or when a vibration occurs.
